Refund policy

Exchange, Damaged Product & Refund Policy

Exchange Policy

We have a 3-day exchange policy, which means you have 3 days from the date of delivery to request an exchange.

Exchanges are accepted only in the following cases:

  • The product was received damaged or broken.

  • The product has a manufacturing defect.

  • You received the wrong product.

  • The product was damaged during shipping.

  • Any item is missing from your order.

  • You received the wrong size, design, or variant compared to what you ordered.

Important Conditions

  • A complete, continuous (uncut) unboxing video is mandatory for all exchange or damage claims.

  • The video must clearly show the sealed parcel, shipping label, and the complete unboxing process.

  • Claims without a valid unboxing video will not be accepted.

  • The product must be unused, unworn, and in its original condition.

  • The original packaging, tags, accessories, and invoice must be available.

  • Do not send any product without our approval. Unauthorized shipments will not be accepted.

  • A ₹99 Exchange & Reverse Logistics Fee is applicable per order.

Non-Exchangeable Cases

Exchanges will not be accepted if:

  • You simply do not like the product.

  • The color, design, size, or style does not match your personal preference.

  • The product has been used, worn, altered, repaired, or damaged by the customer.

  • The exchange request is made after 3 days from delivery.

  • A valid unboxing video is not provided.

For exchange assistance, please contact us:

WhatsApp: +91 8949031761

Email: lfariyajewellers@gmail.com

Damaged Product Policy

If your order arrives damaged, broken, defective, or incorrect due to a manufacturing defect or shipping damage, we will provide a replacement or exchange after verification.

Conditions

  • The issue must be reported within 24 hours of delivery.

  • Clear photos or videos of the damaged product must be shared.

  • A complete, continuous (uncut) unboxing video is mandatory.

  • Claims without an unboxing video will not be accepted.

Important

  • Damaged products are eligible only for replacement or exchange.

  • Refunds are not available for damaged product claims.

  • Damage caused by customer misuse, accidental handling, water, perfume, chemicals, sweat, improper storage, or normal wear and tear is not covered.

Artificial Jewellery Care & Warranty

Artificial jewellery does not come with any 6-month or 1-year warranty or guarantee. The durability of artificial jewellery depends entirely on how it is used and maintained.

To maintain its shine and finish:

  • Keep away from water, perfume, deodorant, lotion, and chemicals.

  • Wipe with a soft, dry cloth after every use.

  • Store in a dry, airtight pouch or jewellery box.

  • Avoid direct sunlight, excessive heat, and humidity.

  • Remove jewellery before bathing, swimming, sleeping, or exercising.

  • Handle with care to maintain its shine and finish.

Please Note

Natural fading, discoloration, tarnishing, polish fading, stone fall, or any damage caused by regular use, water, perfume, sweat, chemicals, accidental handling, or improper storage is considered normal wear and tear and is not eligible for exchange, refund, warranty, or guarantee.